Cancellation Policy
Any ticket modifications or cancellations must be made a minimum of fourteen (14) days before the day of departure to receive a full refund. Ticket purchases are fully refundable up to two weeks before your excursion date. A gift card will be issued if cancellation is received between 2-14 days of departure. No refunds or credits will be given for prior-day cancellations, day-of-ride cancellations, or missed trains. No-shows are not refundable. We operate rain or shine. In the event of a hazardous weather forecast, the decision to run will be based on conditions at the railroad yard. If the train runs, no refunds will be made.
Pet Policy
Only official service animals are permitted on board; all other pets are prohibited. A service animal is any dog specifically trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Comfort and emotional support animals are not considered working service animals.
Rights of Use / Use of Likeness Policy
Every ticketed guest may board on the condition that the Virginia Scenic Railway shall have the unrestricted rights and license to use his or her image, likenesses, name, voice, comments or other proprietary or public rights and that of any minor accompanying ticketed guest in any photograph and/or video and/or audio sound recording taken during the course of ticketed guest’s trip which includes but not limited to all property associated with the train such as yard, depots, event park, right of ways, departure and boarding areas for all purposes, without consent or compensation. The rights granted herein to the Virginia Scenic Railway are assignable.
Common Courtesy Clause
At Virginia Scenic Railway, we are committed to providing an enjoyable and memorable experience for all our guests. To ensure this, we reserve the right to refuse service to any customers who display rude or disrespectful behavior towards our staff. We believe in mutual respect, and our team is equally dedicated to treating every guest with courtesy and professionalism. Whether you are boarding, participating in onboard activities, or calling our customer service line, we kindly ask that all interactions are conducted in a manner that contributes to a positive and enjoyable experience for everyone involved.
Ready to learn more? Continue here: Frequently Asked Questions.
